93 Popular Online Web Based Help Desk Software Solutions in Market

93 Popular Online Web Based Help Desk Software Solutions in Market

This article provides price, features and contact details of popular online web based help desk software solutions in market. It also compares top online web based help desk softwares. Here goes the list.

1. Zendesk

Zendesk - This cloud-based solution offers packages that can appeal to both small and large companies alike. Zendesk features easy setup, zero installation, and the ability to customize nearly every aspect of the help desk’s appearance through custom coding and add-ons. Notable Zendesk users include Twitter, Sony Music, and MSNBC.

Key features include a Web-based interface, a WYSIWYG Editor, SSL encryption, SSO, real-time analytics which can be used to track agent performance, workflows, and rule-based ticket assignments. Zendesk also includes spam filters, Twitter integration, smart phone compatibility, and a full history of every ticket submission.

For the basic starter package, which features email functionality and a help desk, prices start at $9 per month per agent for up to three agents. The mid-priced package, which allows for customization and the creation of a forum-based community, typically costs $29 per agent per month, while the most expensive option, which tacks on analytics and 24-hour technical support, costs $59 per agent per month.

2. Kayoko Fusion

Kayako Fusion - Fusion (formerly known as SupportSuite) is available as a self-hosted and remotely-hosted solution, i.e. the help desk can be hosted on Kayako’s Web servers. Due to the software’s user-friendly interface and pricing, it can work well for small and mid-sized companies. Larger organizations, however, may want to purchase add-on products, such as KayakoMobile for smart phone support and the Branding Fee License to remove Kayako branding from the help desk’s front-end.

Key Fusion features include live chat, automated ticket responses, email management, the ability to create a knowledge base, and project management tools, such as calendars and task scheduling. Article commenting and rating is also available and can be turned on or off at the support team’s discretion.

Fusion is coded in PHP and runs on computers utilizing the following operating systems: Linux, FreeBSD, Solaris, or Microsoft Windows. Additionally, smart phone support is limited to mobile phones running the Microsoft Windows Mobile operating system. Fusion can be purchased as a downloadable package for $999, or hosted for $49 per month per seat for the hosted version. In addition to offering Fusion as a single complete solution, Kayoko allows customers to purchase the software in 2 pieces, known as Engage and Resolve. Engage focuses on live chat, click to call, remote desktop access (Kayoko OnSite), and visitor monitoring. Kayoko resolve focuses on ticket management, email integration, mail rules, and workflow. Engage or Resolve can be purchased separately for $599, or $29 per month per seat for the hosted version.

The old pricing model for Support Suite was monthly subscription for the remotely-hosted solution costs $39.95 per month, while an annual subscription costs $399.95. The self-hosted version is priced at a one time only cost of $299.95 with additional upgrades costing $59.95. They still offer maintenance licenses on the old software, however they are not selling new licenses of it. Rather

3. Help Desk Pilot

Help Desk Pilot - This self-hosted PHP based software solution can be installed on any shared hosting provider and features the ability to convert emails into support tickets. Its pricing structure offers a basic option to small companies with low revenues as well more robust options for mid-sized companies.

Key features of Help Desk Pilot include rule-based ticket assignment, automated email responses, multilingual support, RSS feeds, search tools, analytics, and plugin support, which allows for further customization of the help desk’s functionality.

Packages start at $399.95 for the Standard package, which supports up to five agents, and go up to $1,799.95 for the Enterprise package, which features unlimited report customization and support for up to 30 agents. To add a knowledge base to any package, the necessary plug-ins must be purchased, with prices ranging from $99.95 to $149.95 per plug-in.

4. HESK

Hesk - Hesk is a PHP based help desk that is available as a self-hosted or remotely-hosted solution and is typically employed by small to mid-sized companies with tighter budgets.

Key features of Hesk include a Web-based interface that is visible to both customers and support agents, an unlimited knowledge base, spam prevention, automated email responses, and advanced search capabilities. It also features automatic ticket assignments, community voting, analytics, and multilingual support.

The self-hosted version of Hesk, which features Hesk’s branding, is available for free. To remove Hesk branding from the help desk, a license can be purchased for $39.95. The remotely-hosted version of Hesk is available for $19.95 per month and offers companies the freedom from worrying about software installation and additional server maintenance.

5. PerlDesk

PerlDesk - This flexible Perl-based help desk software solution is available as a self-hosted download and a cloud-based solution. It features packages that will appeal to small business owners as well as larger companies that require more robust options and accounts for a large number of staff members.

In order to use the self-hosted version of PerlDesk, you should be running either the Linux or Windows operating systems. Machines running Linux must also install Perl, MySQL, and a web server, such as Apache or IIS. For Windows-based machines, MySQL is required. Companies that purchase the cloud-based version of PerlDesk do not need to worry about installing any additional software.

Key features of PerlDesk include a branded user interface, branded email templates, the ability to fully customize the customer-facing portal, a knowledge base, automatic ticket generation, and analytics. Support staff can also access every function of the help desk through any Internet browser from any location in the world.

A Small Business License for PerlDesk is available for a one time fee of $199.99 and supports up to five staff users. An Enterprise License is available for a one time fee of $499.99 and supports an unlimited number of staff users, while also providing access to the Live Chat feature, which is not included with the Small Business License. Both packages provide access to upgrades and technical support for up to six months. After six months, these services can be purchased for 25% of the original license fee.

6. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus - ServiceDesk Plus is a self-hosted solution that works with both Linux and Windows operating systems and the Oracle, SQL, and MySQL databases. Typically employed by larger organizations with higher revenues, all versions of this software support an unlimited number of end-users and allow the purchase of additional staff accounts. Notable ServiceDesk Plus users include Honda, Hallmark, and Intel.

Key ServiceDesk Plus features include a Web-based support portal, a knowledge base, email integration, text message ticket alerts for staff, and the ability to survey clients about their satisfaction with the support team’s service. Additional features include analytics, software license management, and ITIL readiness.

The Standard edition of ServiceDesk Plus, which features help desk management including a knowledge base, staff portal, and reporting, costs $995 for five support staff members and $1,895 for ten support staff members. The Professional edition, which adds asset management, costs $1,495 for five support agents and $2,495 for ten support agents. The Enterprise edition, which is the most robust package of all by offering ITIL readiness, costs $2,995 for five agents and $4,995 for ten agents. ServiceDesk Plus does not charge for software upgrades or ongoing technical support.

Additional help desk software solutions

7. I’m OnCall - I’m OnCall allows for the remote control of both PCs and Macs in order to expedite the support process. This web-based solution does not require the installation of any software on your local machines and has been available from 01 Communique since 2006. To contact a company representative, call  1-800-668-2185 or email sales@01com.com.

8. 247NetSystems - This cloud-based solution offers a knowledge base, no installation, and a wide range of reports. The company has been creating help desk solutions since 2002 and can be contacted by calling  306-537-4005 or emailing sales@247netsystems.com.

9. Aegis Help Desk - Aegis offers a knowledge base, asset management, and an ITIL based service management system. This self-hosted system is available from Abacus Systems. For further information, call  +61-3-9576-8700 or email info@abacus-systems.com.

10. Access Remote PC - Access Remote PC was founded in 2002 and allows users to log into their own computers as well as customers’ computers in order to provide speedy technical support. To find out more about this self-hosted system, email contact@access-remote-pc.com.

11. Magnoware DataTrack System - This self-hosted solution offers Web access, a knowledge base, and a rule-based ticketing system. For more information, call Magnoware at  805-703-4214 or email contact@magnoware.com.

12. Alloy Navigator Express - Alloy Navigator Express is targeted towards small and medium-sized businesses who need help desk and asset management support. The latest release of this self-hosted help desk was made available on July 19, 2009. To contact a product representative, email sales@alloy-software.com or call  973-338-0744.

13. Altman HelpDesk - This cloud-based solution offers streamlined ticket management and compatibility with Microsoft Internet Explorer. Altman HelpDesk is sold by Altman Business Solutions, which was founded in 2004. For further information, call  866-866-8731 or use the online contact form to send an email message.

14. Anyplace Control - Anyplace Control gives support staff the ability to remotely control PCs from anywhere at any time. To learn more about this self-hosted system, call  +380-44-544-8645 or email info@anyplace-control.com.

15. ATAdesk - This cloud-based solution offers issue tracking, a knowledge base, and a user forum. For more information, call 55-11-9194-9384 or email support@atadesk.com.

16. CISS Help Desk System - The CISS Help Desk System features a main help desk with the ability to tack on additional software. This self-hosted system is available from Auratech Software, which was founded in 1997. To find out more, call  +61-7-3112-1961 or email sales@auratech.com.au.

17. Desk.com - Online SAAS helpdesk solution offered by Salesorce.

18. nService - This self-hosted help desk features a knowledge base, ticketing history, and Web-based interface. For more information, call  626-675-6791 or email sales5@avensoft.com.

19. HelpLine - HelpLine offers incident reporting, trend analyses, and automated ticket assignments. This self-hosted software solution is sold by BadgerNT, which was founded over ten years ago. For further information, call  1-800-880-5841 or email servicedesk@badgernt.com.

20. Bankoi Helpdesk Software - Bankoi is available as a self-hosted and cloud-based solution, and includes SMS notifications for support agents. To learn more, call 902-999-397 or fill in the online contact form.

21. HelpDesk by bigWebApps - HelpDesk is a cloud-based software solution featuring automated ticket assignments, analytics, and personal branding tools. For more information, call  866-354-8048 or email sales@bigwebapps.com.

22. Razordesk - This self-hosted system is available through Blue Tang Web Systems, which was founded in 2008. To find out more about Razordesk, call 0870-321-2481.

23. Bomgar Secure Remote Support Software - Bomgar was founded in 2003 and offers remote desktop support through a self-hosted system. For additional product details, call  877-826-6427 or submit the online contact form.

24. GoToAssist - This self-hosted system features screen sharing, live chat, and remote desktop control, and is available through Citrix Online. To speak with a sales representative, call  1-800-549-8541 or submit the online contact form.

25. Close Support Help Desk Software - Close Support is a self-hosted software solution featuring a central database and automated email responses. For further information, call  +44-0-844-3579-468 or email sales@closefitsoftware.com.

26. CrossTec ResQDesk - ResQDesk offers issue tracking and implements ITIL processes through a self-hosted system. CrossTec was founded in 1996 and sales representatives can be contacted at  800-675-0729 or at sales@crosstecsoftware.com.

27. Dapper Desk - This self-hosted solution has been providing support agents with a Web based interface, ticket tracking, and a powerful search engine since 2001. To find out more about Dapper Desk, call  904-712-9185 or email info@dapperdesk.com.

28. DeskPRO - DeskPRO is a self-hosted software solution that features a ticketing system, email integration, and a knowledge base. For more information, email support@deskpro.com.

29. Oxygen Help Desk - This cloud-based solution provides real-time reporting, a self-service portal for customers, and is customizable. Oxygen Help Desk is available from E-Warehouse, which has been in business since 1999. They can be contacted by phone at 0044-845-299-7539 or by email at info@e-warehouse.com.

30. EasyHelpDeskHosting - EasyHelpDeskHosting offers cloud-based ticket management and a Web based interface. For more information, call  +1-201-432-9394 or email sales@easyhelpdeskhosting.com.

31. Elementool - Elementool was founded in the year 2000 and offers some of the most popular web-based tools including issue tracking, a knowledge base, and mobile services. To learn more, call  877-425-9961 or email support@elementool.com.

32. Elsinore IssueNet - Founded in 1995, Elsinore has been providing businesses of all sizes with tools, such as help desks and remote support applications, to better meet their clients’ needs. Their solutions are self-hosted and further information can be obtained by calling  866-866-0034 or emailing info@elsitech.com.

33. HelpDeskSaaS - HelpDeskSaaS is a cloud-based solution that was created in 2010. It allows for rule-based ticket assignments, email template creation, and multilingual support. To find out more, call  +387-30-540-486 or email sales@helpdesksaas.com.

34. eStreamDesk - This cloud-based software solution has been offering custom branding, email ticket creation, a simple Web-based interface, and automated responses since 2009. For more information, call 359-828-28863.

35. ExDesk - ExDesk is a remotely hosted service that can be accessed from any Web browser. The system features enhanced security, real-time reporting, rapid deployment, and customizable workflows. ExDesk was founded in 1998. They can be reached at  203-795-5955 and via the online contact form.

36. Expinion - Expinion is a self-hosted solution based on ASP that was founded in 1999. It features instant ticket email notifications, custom ticket fields, ticket assignments, and a search engine. To learn more, call  1-888-407-9346 or email support@expinion.net.

37. Ferrysoft Help Desk - Ferrysoft Help Desk was founded in 2004 and is a self-hosted support option featuring a Web-based interface, automatic ticket alerts, and a user forum. For further information, email info@ferrysoft.com or call  +44-020-7537-0701.

38. FireStarter! Helpdesk - This solution features call logging, resource tracking, and knowledge management. To find out more about this self-hosted solution, call 00353-1-806-3046 or email info@tynandatasystems.com.

39. IssueCentre - IssueCenter has been in business since the year 2000 and provides support agents with ticket management, bug management, and issue tracking. To find out more about the self-hosted and cloud-based options, call  +44-0-333-900-1123 or email info@issuecentre.com.

40. Help Desk Software - Help Desk Software is a free PHP-based download that helps companies handle their support calls. To find out more about this software solution, email admin@freehelpdesk.org or call  616-534-4689.

41. FrontPhase - FrontPhase is a cloud-based software solution that requires no software and hardware installation. Its key features include a knowledge base and ticket management system. FrontPhase has been creating online customer service applications since 2001 and they can be contacted by calling  866-842-3376.

42. FrontRange HEAT - HEAT has been providing organizations with customer management solutions for over two decades and features a knowledge base, phone support, and inventory management. To learn more about the HEAT suite of products, call  800-776-7889.

43. Gritware Help Desk Software - This self-hosted product features automated ticket assignments, email alerts, asset management, and PC Inventory. Gritware has been in business since 1998 and can be reached by calling  888-319-3249 or emailing info@gritware.com.

44. GroupLink HelpDesk - GroupLink HelpDesk is a self-hosted software solution that features a customizable knowledge base, customer satisfaction surveys, and mobile device support. GroupLink has been conducting business since 1996 and can be reached by phone at  801-335-0700 or by email at info@grouplink.net.

45. iSupport - iSupport was founded in 2002 and is available in two self-hosted editions and features incident management, asset management, and workflows. To learn more call  888-494-7638 or submit the online contact form.

46. h2desk - h2desk is available in self-hosted and cloud-based versions. This help desk software solution includes a client portal, automated responses, and comprehensive real-time reporting. To learn more, visit the h2desk website at http://www.h2desk.com.

47. HelpDesk Pro - HelpDesk Pro is a cloud-based service that features call management tools, call tracking, ticket notifications, and SMS message alerts. HelpDesk Pro was established in 2003. To find out more, email enquiry@helpdeskpro.net or call  +61-7-3254-2295.

48. SupportDesk CSS - SupportDesk CSS is a self-hosted system that features smart phone support, workflows, financial management, email integration, and a Web front-end. It was officially unveiled in 2009 by House on the Hill Software. To learn more about SupportDesk CSS, call  +44-0161-427-8988 or email info@houseonthehill.com.

49. iiS Fast Track Help Desk - Fast Track Help Desk provides a self-hosted help desk with invoicing, asset tracking, and call logging functionality. For more information, call 084-299-0406 or email enquiries09@illsfm.com.

50. SysAid Help Desk Software and Asset Management - SysAid was founded in 2002 and is available as a cloud-based and self-hosted system. This popular solution offers asset monitoring, a knowledge base, remote device control, and many other features. To find out more about SysAid, call  1-800-686-7047 or email info@sysaid.com.

51. GetAHelpdesk - This cloud-based solution offers a variety of plans ranging from $0 to $60 per month. Key features include spam filtering, ticket tracking, and the ability to create a knowledge base. For more information, call  +46-31-408-020.

52. iScripts SupportDesk - SupportDesk is a self-hosted open source solution that features live chat, remote desktop sharing, a knowledge base, and automated email responses. To learn more, contact iScripts at  1-800-569-5538 or sales@iscripts.com.

53. TicketXpert - This self-hosted software solution provides a multilingual online support ticketing system that features workflows and task management tools. For further information, call  +41-0-44-497-5555 or email sales@isonet.ch.

54. IssueTrak - IssueTrak has been creating software since 1992. Their self-hosted help desk features project management tools as well as ticket tracking tools and the ability to create workflows. To find our more, call  1-866-IssueTrak or email sales@issuetrak.com.

55. Laplink RemoteAssist - RemoteAssist gives support technicians the ability to access and fix issues on their clients’ computers. This self-hosted system is available from Laplink, which has been in business since 1983. To learn more about RemoteAssist, call  1-800-LAPLINK.

56. Layton ServiceDesk - ServiceDesk is a self-hosted software solution offering design customization, a Web portal, reporting, and survey tools. Layton was founded in 1997 and they can be contacted by calling  +1-813-319-1390 or emailing sales@laytontechnologies.com.

57. Abacus Helpdesk - Abacus Helpdesk is a self-hosted software help desk that includes call management, reporting tools, and invoice handling. To learn more, call  +46-33-10-4770 or email info@abacus.cc.

58. LBE HelpDesk Software - LBE HelpDesk is a self-hosted software solution that features a Web-based interface, email handling, and a ticket audit trail. LBE Software has been in business since 1991 and they can be contacted by calling  +1-216-359-4425.

59. Liberum Help Desk - This self-hosted solution is available for free and can be customized according to a company’s needs. It was created in the year 2000 and more information can be obtained by visiting http://www.liberum.org.

60. The Edge HDM - The Edge HDM is a self-hosted help desk featuring automated ticket routing and email handling. The Edge HDM is available from Lumen Software. To learn more, call  866-613-6842 or email bizsales@lumensoftware.com.

61. Web Help Desk - Web Help Desk is a downloadable application featuring a Web portal, knowledge base management, and issue tracking. For more information, call  1-877-943-0008 or email sales@webhelpdesk.com.

62. MetaQuest Census and Triage - MetaQuest has been creating software since 2001. Their self-hosted support solutions, Census and Triage, feature issue tracking, system diagnostic tools, and bug tracking tools. To learn more, call MetaQuest at  770-622-2850.

63. MHelpdesk - This cloud-based help desk features branding, integration with QuickBooks, invoicing tools, and reporting. For more information, call  888-792-5552.

64. Netkeeper Help Desk Captain SQL - This downloadable application features call management, a Web portal, and inventory control tools. For more information, call  800-532-4862.

66. NetHelpDesk - NetHelpDesk includes a Web portal, mobile device support, email ticketing, and is ITIL compatible. To learn more, call  +1-914-612-7148 or email sales-na@nethelpdesk.com.

67. Novo Solutions Help Desk Software - This self-hosted system features call handling, a knowledge base, issue tracking, and a Web portal for customers and support agents. To contact Novo Solutions and learn more about their help desk solutions, call  888-316-4559.

68. Numara Track-It! - Numara Track-It! provides help desk, change, and asset management through a single downloadable application. Numara has been in business since 1991 and can be reached at  800-557-3031.

69. OneOrZero AIMS - OneOrZero combines a help desk, knowledge base, and time manager in a single downloadable application. For further information, email info@oneorzero.com.

70. Yazu - Yazu is a cloud-based help desk that features a user-friendly interface, ticket management, a knowledge base, project management, and analytics. To learn more about Yazu, call  +44-20-8789-7046.

71. Oxygen Help Desk - Oxygen is a cloud-based solution that includes call logging, customization options, and a customer self-service portal. To find out more, call +00-44-845-299-7539.

72. Pillar Resolve Help Desk - Resolve is a self-hosted solution that features a Web-based portal, reporting functionality, email notifications, and inventory integration. Resolve is available from Pillar Solutions, which has been in business since 1995. For more information, call 00-44-0-1732-363670 or email info@pillar-solutions.com.

73. Polar Help Desk 5 - This self-hosted help desk offers incident management, email integration, team management, and programmable reports. Polar was founded in 1995 and can be contacted by calling  +385-98-213-398 or emailing support@polarsoftware.com.

74. PRD HelpMaster - PRD has been providing software support solutions since 1997. HelpMaster is a downloadable support desk that features a Web portal, email response management, and a knowledge base. For further information, call  +61-2-6278-4664.

75. Rave7 Help Desk - This self-hosted solution features case alerts, customization, workflows, and asset management. Rave7 has been operating since 1990 and can be reached at  416-628-1463.

76. QuickIntranet Help Desk - This free self-hosted system was created in 2005 and features call support as well as a standardized database. For more information, call QuickIntranet at  616-334-2337.

77. Rap-X - Rap-X delivers a customizable help desk featuring search tools, email alerts, message filtering, and workflows. To find out more about this self-hosted solution, call  +44-0-20-7830-8307 or email info@rap-x.com.

78. ReadyDesk - ReadyDesk is a downloadable help desk that offers live chat, remote desktop control, a knowledge base, and ticket management tools. To learn more about this self-hosted help desk, email info@readydesk.com or call  404-605-0347.

79. Performance Desk - Performance Desk is a cloud-based help desk solution featuring issue tracking, messaging, and Twitter integration. Performance Desk is available from Resilient Labs, which has been operating since 2009. They can be contacted at  1-888-406-5248 or info@resilientlabs.com.

80. ScriptLogic Help Desk - This self-hosted help desk includes call management, ticket tracking, and a knowledge base. For more information, call  1-800-813-6415 or email sales@scriptlogic.com.

81. ServiceTonic - ServiceTonic is a downloadable help desk featuring incident management, email integration, reports, and a customer portal. To learn more about this solution, call  +34-902-006-544.

82. SuperTech Online Help Desk - This cloud-based help desk provides a request log, automated replies, and works with multiple Web browsers. For more information, call 1300-608-652 or email supertec@supertech.com.au.

83. Support Fusion - Support Fusion has been creating online support solutions since 2003. Its cloud-based products feature workflow management, issue tracking, a customizable knowledge base, and much more. To learn more, call  1-800-766-4943 or email info@supportfusion.com.

84. TeamSupport - This cloud-based help desk offers ticket management, bug tracking, and a Web portal. For more information, call  800-596-2820.

85. Vision Helpdesk - Vision Helpdesk is available through ThinkSupport.net and features a Web-based interface, spam filtering, and multilingual support. For further information, call 408-9142-635.

86. TOPdesk - TOPdesk offers help desks for companies of all sizes. Their self-hosted solutions feature a Web portal, call logging, incident reporting, and reservations management. TOPdesk Software has been in business since 1993 and can be reached at  +44-208-846-8516 or info@topdesk.com.

87. Troika Resolve IT! Helpdesk - Resolve IT! is a self-hosted system that features issue tracking, request routing, reporting, SLA management. To learn more, call  888-887-6452 or email tsales@resolveit.com.

88. Ultimate HelpDesk - Ultimate HelpDesk is a cloud-based support desk featuring ticket tracking, email integration, a knowledge base, and multilingual support. For more information, call  902-981-8499 or email sales@ultimatehelpdesk.net.

89. Gulfstream Helpdesk - Gulfstream Helpdesk is available as a cloud-based and self-hosted help desk. It features a knowledge base, ticketing system, and email integration. For further information, call  1-888-Gulfway or email support@gulfstreamway.com.

90. VersoSolutions Serio HelpDesk - Serio Helpdesk is a self-hosted solution that was founded in 2004. It features built-in workflows, call logging, event scheduling, and remote desktop control. To learn more, call  +64-21-772-423.

91. Vivantio Helpdesk - Vivantio Helpdesk is available as a self-hosted and cloud-based help desk. This solution includes built-in reports and ticket management. Viviantio was founded in 2003 and can be contacted by phone at  +44-0-1934-424-840 or by email at enquiries@vivantio.com.

92. WonderDesk - This self-hosted solution includes automated emails, ticket notifications, call tracking, and multilingual support. To learn more, call  585-352-4599.

101. WN Help Desk - This shareware self-hosted help desk comes packed with reporting, ticket management, and asset management. To find out more, call  208-798-5357 or email support@wickett.net.

93. YellowFish Revelation Helpdesk - YellowFish Software was founded in 2001 and their help desk solution, Revelation Helpdesk, is currently available in the cloud and as a download. This solution features a Web portal, ticket management, a knowledge base, and email integration. For more information, call  866-738-3366.

63 Online Web Based Help Desk Softwares and Comparison

List of 63 Online Help Desk Softwares and Comparison

This article gives details of online web based help desk softwares and their companies. We will compare different kinds of online web based help desk softwares here. Here goes the list of top 63 online web based help desk softwares and companies:

1. Zendesk

Zendesk is a help desk and support ticket solution that operates entirely in the cloud. It supports multi-channel customer service and is a good fit for companies in both the SMB and enterprise space.

2. Sage SalesLogix

Sage SalesLogix is a CRM solution with a strong set of features for customer service and help desk. Midmarket organizations will benefit from support ticket management, service contract management and IT team performance tracking.

3. GreenRope

GreenRope software allows clients to easily track customer interactions and marketing touch points. The web-based system combines marketing and sales force automation into one intuitive interface for small and medium-sized firms.

4. Microsoft Dynamics CRM

Microsoft Dynamics CRM provides robust yet highly-flexible contact management. The solution enables agents to efficiently manage schedules, workflow and case management. Management maintains oversight with robust analytics.

5. NetSuite CRM+

NetSuite CRM+ is a legacy player in the small and midmarket CRM space. Along with strong service and marketing features, NetSuite provides features such as a customer portal and knowledge base for easy case management.

6. Aplicor Cloud Suite 7

A cloud-based solution with multi-channel support features, Aplicor's Cloud Suite 7 is a great solution for SMB help desk operations, with service ticket analysis, escalation and tracking capabilities.

7. SAP - CRM

Whether you’re a mid-market company looking for an on-demand CRM application or a large enterprise that needs a robust, end-to-end client management solution, SAP can meet the unique technology needs of your company.

8. Prophet

Prophet CRM is widely considered the No. 1 CRM system for Outlook. The program is used by more than 15,000 companies worldwide. It provides date- and time-stamped notes, automated follow ups, customizable reports and more.

9. Freshdesk

Freshdesk simplifies customer support by centralizing all customer interactions into a single, affordable, web-based solution. Phone calls, emails, web chats and even social media outreach is fully supported in this solution.

10. PhaseWare Tracker

PhaseWare Tracker is a leader in customer service and support software for small to midmarket operations. Their help desk application helps companies manage service incidents on both the IT operations and internal user sides.

11. SalesAchiever

SalesAchiever specializes in contact management, customer support and sales force automation for the construction industry. The application is available both onsite and online. The software also integrates easily with ERP systems.

12. Web+Center

Web+Center is an extremely affordable Help Desk solution that offers its customers an open database and source code architecture, leading to a highly configurable system that can be customized to each company's needs.

13. Virtual Contact Center by 8x8

This hosted help desk management solution is ideal for small- to medium-sized businesses. 8x8 provides comprehensive contact management and multi-channel support, including through email, chat and voice.

14. Help Scout

Help Scout is a web-based, scalable help desk solution that gives small businesses or teams a single email inbox to address customer concerns and engage their audience. Help Scout is the industry's first "invisible help desk".

 

15. LogicBox for CRM

LogicBox for CRM offers organizations a completely customizable, cloud-based system that is also affordable. LogicBox for CRM is a single, integrated system with customizable modules, databases, notifications and reports.

16. Tour de Force CRM

For organizations seeking a comprehensive Customer Relationship Management suite that will help their team be more efficient and more effective, Tour de Force CRM is a great option to review.

17. Commence CRM

Commence CRM combines feature-rich applications with a friendly, intuitive interface, offering small to mid-sized businesses enterprise-level functionality at a fraction of the cost. Commence has over 25 years in the industry.

18. Consona Knowledge Driven Support

A unique knowledge management solution designed to help support agents resolve issues quickly and efficiently, Consona’s Knowledge Driven Support is the first and only KCSsm-verified system.

19. SmartSupport

Safeharbor is an industry leader when it comes to knowledge management solutions. Their newest offering, SmartSupport, is a scalable SaaS solution that brings together a company's knowledge base and community forums.

20. SoftVu

Specifically designed for the financial services industry, SoftVu’s marketing automation software is used by global brands including Capital One, Chase and Citizens Bank.

21. Spiceworks Free Network Management Software

Spiceworks offers a robust help desk and IT management solution for the small to very large business owners. Features include ticket management, customizable IT dashboard and automated support ticket routing.

22. TechExcel

TechExcel is an IT company that has a help desk management and IT service management software suite, named TechExcel ServiceWise Suite. This affordable, scalable software will help make business processes easier for mid-sized to large companies. Employees will be happier because their productivity will increase and customers will be happier because of the increased support.

23. SunView

Founded in 2003, SunView is dedicated to helping IT organizations better manage their critical virtual and physical infrastructure across the entire enterprise. SunView’s comprehensive, easy-to-use, and simple-to-deploy solution, ChangeGear, is an automated platform that delivers greater visibility into your IT infrastructure, improves system uptime, reduces operational costs, and improves security.

24. FrontRange HEAT

FrontRange Solutions' IT software is geared toward small- and mid-sized businesses. They're known for the HEAT Service Desk application, as well as its GoldMine CRM solution and other IT service management solutions. HEAT Service & Support (the company's flagship product help desk product), is modular and on-premise. Features can be extended through a comprehensive collection of additional services.

25. Epicor Help Desk

Epicor is an award-winning business software solutions company, operating in a number of enterprise software spaces--from ERP to CRM, Epicor offers best-of-breed products. Help desk software is no exception, and Epicor Internet Technology Service Management (ITSM) is a noteworthy service desk solution. Epicor ITSM helps IT departments manage problems and ameliorate services, and focuses on mid-market and enterprise companies.

26. Soffront Help Desk

Soffront is an end-to-end CRM solution provider, in addition to being a help desk and defect tracking solution provider. It has been offering ways for companies to connect to their customers for years, which is why Soffront developed the Customer Help Desk and the Employee Help Desk. Soffront's help desks are ideal for mid-sized businesses who want to increase customer satisfaction, reduce support costs, and improve productivity throughout the company.

27. ManageEngine

ManageEngine is an enterprise IT Management Software division of ZOHO Corporation. ManageEngine prides itself on being able to offer alternatives to traditional network management frameworks. Its help desk software, ServiceDesk Plus, enables help desk technicians to increase their productivity. It will also reduce IT service costs and make business processes run more smoothly.

28. Numara

Numara is the third largest provider of flexible service management software in the world. They offer several service management software options that will increase overall customer satisfaction, lower costs, manage IT assets, and replace pricey legacy software. Numara takes complexity out of the equation, simplifies help desk processes, and increases service delivery quality. Numara Track-It! and FootPrints products are compatible with companies of all sizes--whether you have one service desk agent or 1,000, Numara can help.

29. PhaseWare

PhaseWare is a customer service and support software application provider. Its solutions are ideal for small and medium businesses. PhaseWare's products will help businesses manage their business processes, save money, and increase overall efficiency and customer satisfaction. Its flexible solution is affordable and helps companies manage the complete customer service spectrum.

30. Citrix GoToAssist

GoToAssist is Citrix's solution for remote IT support, and it is the only remote-support product line offering two distinct products designed to meet the specific needs of business professionals in a variety of industries. Whether you're an individual support provider, an IT manager, or running a multi-agent support center, GoToAssist's award-winning technology makes remote support easy.

31. Helpdesk Pilot

HelpDesk Pilot's help desk software is intuitive and simple. It is powered by open source technology. The HelpDesk Pilot is an affordable solution that will provide your company's customers with the support and service that they need. It can be installed in one day and will make up for the cost immediately. HelpDesk Pilot is widely used by small and medium enterprises.

32. Salesforce.com Help Desk

Salesforce.com is an enterprise cloud computing and CRM software solutions provider that also offers IT Help Desk support. Salesforce's help desk lets users streamline support operations so companies can provide support 24-7. Companies will save money, time, and get great results with Salesforce.com. The help desk applications are easy-to-use and set up. Its enterprise help desk applications are ideal for companies of all sizes because they are customizable.

33. SysAid

SysAid Technologies is a leading IT management solutions provider that aims to increase ease and efficiency for companies' IT departments. Its help desk will provide the means for overcoming challenges, increasing productivity, satisfying customers and ensuring that business performance increases. SysAid's help desk is an affordable solution for small to large Fortune 500 companies.

34. BMC Remedy

BMC Software is a leader in Business Service Management, helping IT organizations reduce risks and costs while increasing profits. Their main product, the BMC Remedy Service Desk, is a leading incident and problem management solution in the Help Desk industry. Ideal for medium to large companies, the BMC Remedy Service Desk is the tool that your company needs to manage service disruptions and to automate the incident response process.

35. CA Technologies

CA is one of the largest IT management software providers in the world. Its Unicenter Service Desk is a web-based service desk solution that meets enterprise businesses' needs. CA prides itself on its service desk's ability to meet the most challenging support requirements. The CA Unicenter Service Desk can continually meet your company's needs as it grows, while reducing costs and increasing overall customer satisfaction.

36. Vivantio

Vivantio was the first company to produce a software-as-a-service (SaaS) desk application. The Vivantio system will reduce deployment time, lower costs and help IT professionals manage their department. Vivantio Service Desk is ideal for any organization, small or large. Vivantio promises to deliver a solution that is high-quality, easy to use, customizable and affordable.

37. HelpSTAR

The Help Desk Technology International Corporation is a service management solution company that has been developing desk software since the beginning of help desks, in 1988. Their main product is HelpSTAR. The HelpSTAR service help desk is useful for mid-sized enterprises in a variety of industries. Its technology will help users optimize service delivery and increase client satisfaction.

38. Troppus

Troppus is a relatively new entrant to the IT market.The company was founded in 2009, but its executive team has more than two decades worth of experience in the industry. Troppus' primary goal is to provide help desk support from a modern-age IT perspective, from "a whole new direction." (The company name is a clever tip-off: read it backwards!)

39. Axios

Axios Systems provides a variety of IT management solutions and services through a single product, Axios assyst. The company was the first IT vendor to adopt the ITIL (IT Infrastructure Library) best practices framework, now a widely accepted global guideline. The company addresses many IT concerns with its single product offering and aids customers with IT consulting, training, and support. Axios attempts to provide simplicity in its services, as opposed to the broad catalog of different enterprise solutions offered by other vendors. The company touts the experience it's had since 1988 and the long-term value it delivers to its customers.

40. Web Help Desk

Web Help Desk is noted as one of the pioneering solutions of the help desk industry. The web-based software was released in 1999 for the Mac, and distribution has since expanded to other operating systems. This marks Web Help Desk as one of the earliest help desk products, and it is also one of the only commercial software packages using WebObjects as a development platform (also used by iTunes and the online Apple Store). The software is developed and supported by MacsDesign Studio LLC, which is based in Fremont, California.

41. EnterpriseWizard Help Desk

EnterpriseWizard is a provider of multiple business management solutions. The company's initial product release was an application designed for help desk and customer support, but the company now has solutions for ITIL, change and asset management, CRM, government compliance, and other automated business tasks. EnterpriseWizard provides multiple functionalities, not through reprogramming, but by allowing completely customized data models. Through this methodology, as opposed to relying on custom coding for each project, EnterpriseWizard tries to keep its software adaptable and easy to maintain and upgrade. The solutions provider uses J2EE as a foundation, and then develops readily deployable applications from it.

42. YellowFish Software

YellowFish Software was founded in 2000 and has its headquarters in Westport, Connecticut (though, with tongue in cheek, the company claims to have a million year legacy, as well as responsibility for such technological developments as fire, the wheel, the telephone, and sliced bread).

43. Elsinore Technologies

Elsinore Technologies is an enterprise level issue management solutions provider. Its award-winning solutions, including IssueNet Intercept, help companies manage problems, customer support, and inter-departmental communication in addition to a number of other things. Elsinore's solutions are ideal for small, mid-size and enterprise companies.

44. GWI

GWI is a leading provider of Help Desk and Service Desk software solutions. GWI's main product is iSupport, which was designed to help IT desk professionals solve support issues. GWI assures users that their ROI will increase. Its products are feature-rich and will help companies with internal business management.

45. ActiveCampaign

ActiveCampaign is a web software provider that designed powerful help desk software, named SupportTrio. This help desk solution is sure to improve productivity and increase customer satisfaction. Support services will be expanded and customers will be able to answer their own questions through SupportTrio's knowledge base. ActiveCampaign continuously updates their products and resources making sure that users get the latest information and improvements. Best of all, ActiveCampaign's software is very affordable.

46. Kayako

Kayako is a web-based help desk provider based in Penjab, India, and with an office in Boise, Idaho in the United States. The company has over 30,000 customers worldwide, from small businesses to large enterprises, to government agencies. Kayako operates as an active participant in online networks. In fact, a growing community of developers and communities produces third-party additions for the Kayako help desk suite.

47. Cynergy

Cynergy Software LLC provides web based software solutions. Its affordable service desk solution helps companies cut response times in half and increase customer satisfaction by providing them with the best service possible. It provides a simple solution that pays for itself in no time. Solve troubleshooting and ticket issues with this help desk.

48. eGain

eGain is a software for e-service company that also provides a comprehensive help desk solution. eGain's help desk will improve companies' service levels for all inquiries, including ones by phone, email, or by web. eGain saves businesses costs and increases self-service options for customers, so that business employees can use their time better.

49. Parature

Parature has received several industry awards and has been noted on many company leader lists, including Inc. 5000's Fastest Growing Private Companies in America, Washington Business Journal's Best Places to Work for three consecutive years, Washingtonian Magazine's Great Places to Work, Software Magazine's Software 500, and the SmartCEO Future 50.

50. Innovative Cyber Solutions

H2desk is a part of Innovative Cyber Solutions, a leading supplier of help desk software solutions. Innovative Cyber Solutions' goal is to help companies enhance their performance, reduce operating costs and streamline support. Customers will be provided with a better user experience. The H2desk allows users to easily control and customize content within their help desk. It is a value-based application that will help companies focus on their core business.

51. ScriptLogic

ScriptLogic, a subsidiary of Quest Software, provides help desk software among a variety of desktop, server, and network management solutions for Microsoft Windows-based systems. The company has won several industry accolades; it has been included in the Inc. 500 list of fastest growing companies in the U.S. for three consecutive years and in the Deloitte Technology Fast 500 list for two consecutive years. ScriptLogic has over 28,000 customers worldwide of businesses and organizations of all sizes.

52. HelpConnection.NET

HelpConnection.NET is a division of Expinion.net, a software design company. HelpConnection.NET is a help desk and customer support software provider. The site was created to help online businesses, in particular, organize their customer support issues and increase productivity within their business. Its affordable, full service customer support solutions are web-based and accessible from anywhere in the world at any time.

53. Layton Technology

Layton Technology offers two help desk products: HelpBox and ServiceDesk. HelpBox is a web-based help desk solution with quality features, but little complexity. The solution is simple and configurable; it does not require any add-ons or additional modules to function. Because it is a web solution, the application doesn't even need to be installed. HelpBox features are presented upfront, at a straightforward price model.

54. IssueTrak

IssueTrak is a software development firm that created a web-based software program allowing customers to submit requests online. This evolved into the IssueTrak Help Desk solution. IssueTrak's goal is to enhance a company's internal and external customer support, workflow management, and issue tracking. IssueTrak's company values are collaboration, respect, strong relationships, integrity and a commitment to excellence; all of these values come through in IssueTrak's help desk software.

55. SmartPath

SmartPath's lead product, Loc8, includes a help desk service among many other features, like asset management, a system search engine, service level agreement organization, email and SMS communication for employees, system maintenance, and business analytics reports. The web-based product can be accessed through most major web browsers and through mobile devices with the Loc8 Tablet application.

56. LogMeIn

LogMeIn is an international company that provides software services that enable remote access to computers over any internet connection. Their products can be used by individual users or help desk professionals. LogMeIn products are ideal for users who are on the go and need to access the files on their original computer.

57. Omnistar Interactive

Omnistar Interactive is a web based solutions provider. Omnistar Interactive developed its help desk software, Omnistar Live, so users could have an all-in-one, easy to use solution. Businesses can provide ticket support and more with Omnistar's help desk. Omnistar Interactive created Omnistar Live with the customers in mind. Its products are ideal for companies of any size, from small to enterprise.

58. Novo Solutions

Novo Solutions is a web-based customer support and IT management solutions provider. The company is a small business of a dozen employees and has been operating out of Norfolk, Virginia, since 1999. Despite its size, the company provides a variety of business solutions that can be scaled for small organizations or large enterprises. As web-based applications, Novo's products are easily modified to fit most organizational needs.

59. Spiceworks Help Desk

Spiceworks is a system management and help desk software application provider. Use the Spiceworks help desk to manage your company's IT department. Spiceworks lets users increase customer support and reduce complexities. The FREE Spiceworks help desk is ideal for small to medium businesses.

60. PerlDesk

PerlDesk is a leading help desk provider. The company's goal is to provide a flexible and scalable solution that businesses can use to provide high quality service. The PerlDesk help desk saves companies time, money, and reduces hassles. Companies are better able to manage support requests, streamline issues and improve help desk efficiency with the PerlDesk.

61. Minerva Data

Founded in 2007 with headquarters in Australia, Minerva Data provides Cloud Computing Solutions that help organizations focus on their business core and shift the burden of IT to the Cloud. With a focus on enterprise scale IT operations, Minerva Data delivers an ITIL based, enterprise class, full-featured SaaS ITSM solution.

62. eBLVD

eBLVD is a reliable Web 2.0 alternative to complicated, pricey, outdated, labor-intensive solutions. eBLVD is a straightforward, sensible solution that succeeds by providing solid performance, user-driven features, and organizational flexibility.

63. BPMonline

Based on the most advanced process modeling standard, BPMN, BPMonline Service Desk offers the tools you need to streamline your IT and service processes, automate the service desk, and troubleshoot IT service requests faster.

21 Features and Benefits of SysAid Online Web Based Help Desk Software

21 Features and Benefits of SysAid Online Web Based Help Desk Software

Here is the list of features and benefits of SysAid Online Web Based Help Desk Software

1. Help Desk

Automate the handling of service requests to work faster and more efficiently. You can rely on automatic routing rules, escalation, and priorities to ensure that every service request receives proper attention.

2. Asset Management

Track your hardware and software to maintain a detailed and up-to-date inventory. All networked hardware and software is automatically detected, and detailed notifications keep you informed at all times.

3. Mobile Device Management (MDM)

Manage and secure your mobile device assets with SysAid MDM! SysAid MDM is integrated into your working ITSM solution, so you can keep all mobile devices as assets in one place with other assets. Enroll any Android or iOS mobile device.

4. Remote Control

Remote machine access from anywhere, with zero configurations, from within a service request, asset, or chat conversation. All sessions are performed via a secure web connection.

5. End-User Web Portal

End users can log in to an intuitive web portal to submit service requests, access their service history, find solutions in the Knowledge Base, and track the status of their service requests.

6. My Desktop

Provide end users access to their desktop computers from any device with an Internet connection, including from all mobile devices. Improve efficiency with this simple, convenient, fully auditable, and secure remote access solution.

7. Knowledge Base

Both end users and administrators can find solutions in a database of common service requests and their resolutions.

8. Mobile Application

Manage your help desk and assets from your iPhone, BlackBerry, Android, or Windows Phone

7. Free application available in app stores for your mobile devices.

9. Reports and Analysis

Pull detailed reports about your assets, help desk workload, satisfaction levels, and service quality to analyze your inventory and performance.

10. Manager IT Dashboard

View real-time, customizable graphs and charts on your IT department's activities: help desk, service quality, inventory, project progress, and more. Run reports, on the fly or scheduled, to monitor your performance.

11. Monitoring

Monitor the vital parameters of your network, system services and processes, incoming and outgoing data rates, SNMP traps, and more. Get instant SMS, email, or service request notifications when action is needed.

12. Password Services

Dramatically reduce help desk calls with SysAid's Password Services solution. Allowing your end users to securely reset their passwords and unlock their accounts without intervention from the IT staff will raise the production of your admins and end users alike.

13. Online Chat

Communicate with your end users through a live chat tool that's fully integrated with your help desk and asset management tools.

14. Calendar and Scheduling

Stay on top of your IT assignments and deadlines in one place. It's integrated with the rest of SysAid so information you add elsewhere is automatically added to your calendar, too.

15. Tasks & Projects

Manage your projects and corresponding tasks, and view their progress in intuitive Gantt charts, to ensure that all tasks are completed on schedule.

16. SLA Management

Create SLAs regarding the speed and quality of service your IT team is expected to provide and get an immediate visual snapshot of how you're meeting your SLAs in a graphical dashboard view.

17. ITIL CMDB

Build a database of all components in your IT environment and easily track the relationships between them to predict the business impact of any change you make.

18. ITIL Change Management

Plan all change requests, perform risk assessments, predict the business impact of changes, and ensure that all changes go through a chain-of-approval process before execution.

19. ITIL Problem Management

Identify, analyze, and track root problems to prevent future recurrence of incidents. Group service requests into wider problem themes to assist in troubleshooting.

20. API and Advanced Customization

Customize SysAid to meet virtually any need or requirement. Integrate SysAid with third-party applications, write custom scripts, add your own validation rules, and more...the possibilities are limitless!

21. IT Performance Benchmark

Your IT data is automatically converted into statistics and ratios to help you compare your current performance with the past, and even with thousands of other IT departments worldwide.

Why to use Zendesk Online Help Desk Software?

Why to use Zendesk Online Help Desk Software?

If you have customers, then you need Zendesk. More than 65 million people around the world receive support from Zendesk-powered customer service departments and help desks. While industry averages point to low customer satisfaction, our customers experience positive ratings for over 86% of their interactions.

Why? It’s the Zendesk difference. Our unique approach to customer engagement enables you to listen, respond, and delight your users in ways not possible before. Zendesk is not just another help desk tool. It is the easiest and fastest way to great customer service.

Much like the art of Zen, the path to customer service excellence is a continuous journey that involves product, people, practice.

Product

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately.

Slow First Response Time is the #1 leading indicator for poor customer satisfaction. With Zendesk, the product won’t slow you down. Our easy-to-use, lightning fast interface will keep your agents super productive and focused on helping customers. Through our robust reporting and analytics, you will also have access to the key metrics that will help you make workflow improvements and increase efficiencies across the board.

Innovation

Zendesk agile development team innovates at a rapid pace, continuously improving the product and quickly responding to customer needs. We have a strong vision of the future and an aggressive roadmap to get us there.

Built for scale

Zendesk proven track record of scalability and 99.9% uptime means you’ll never outgrow Zendesk. Companies like Groupon have expanded from a small team to one of the largest in the world, using Zendesk the whole way. Check out our uptime page to see first-hand our dedication to keeping you up and running at all times.

People

Zendesk mission  is to help you deliver exceptional customer service. Our diverse and passionate staff is dedicated to helping you along your journey.

In addition, choosing Zendesk means joining a community of more than 20,000 businesses from a wide variety of industries around the globe. We offer several ways to engage with our large network of customers and partners. You can share best practices, collaborate with and learn tips from similar companies, and leverage the expertise of our many partners. You can even compare your metrics versus peer groups using The Zendesk Benchmark.

Zendesk Community

Interact with Zendesk, our partners, and other customers through our support forums, blog, and events, where you will find the information and insights to guide you towards enlightenment! You can even follow us and keep the conversations going on Facebook, Twitter, LinkedIn, or Pinterest.

Zendesk Support

No matter what the question, our dedicated team of Customer Advocates is here to help with solutions and answers. We consistently maintain a satisfaction rating of over 95%. Send us a question and see for yourself!

Practice

Your company and brand are a direct reflection of the service customers receive. Zendesk is here to ensure you have the resources and knowledge required to deliver excellent service time and again.

Our forums and documentation, white papers and webinars, and Zendesk University are just a small sample of our commitment to helping you perfect the practice of great service. Fantastic service requires continuous improvement. You can count on Zendesk to teach, share, and collaborate with you as we embark on our journey together.

White papers & case studies

Our expanding collection of white papers and case studies are available to help guide you through your evaluation and onboarding process, and to unlock the secrets behind other successful support organizations.

Webinars

Every week we host webinars on customer service. Once a month industry thought-leaders join us for our Zen Masters of Customer Service series. You can also browse our large collection of recorded, on-demand webinars which you can watch at your own pace.

Features and Benefits of Zendesk Online Help Desk Software

Features and Benefits of Zendesk Online Help Desk Software

Here is the list of features and benefits of Zendesk Online Help Desk Software.

Zendesk is help desk software re-imagined. But what is help desk software? It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests.

Zendesk builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations. You can quickly and easily increase productivity by automating business rules via triggers and automations, and by creating predetermined responses (known as “macros”) to frequently asked questions.

Customers appreciate having a single point of contact to get help for their issues. Zendesk enables conversations web, email, phone, Twitter, Facebook, iPhone, iPad, Android, BlackBerry, Windows Phone, online chat, community forums, knowledge bases and more. No matter how your customer contacts you, Zendesk centralizes all communication so nothing gets ignored.

Online help desk software that’s ready when you are

Zendesk is ready to use as soon as you create an account. Because it’s online help desk software, you don’t need to worry about severs or software updates, and you can access Zendesk anywhere, from any device. You can download our free native apps to your iPhone, iPad, Android, Blackberry, or Windows Phone and answer help desk tickets on the go.

Zendesk is designed to give your support department a broader and user-centered experience. You can easily configure your help desk to match the look and feel of your company – anything from simply changing the logo and color scheme to full blown customization via cascading style sheets (CSS). Moreover, you can choose your own support portal URL and configure your email address so that it matches your website’s domain.

Your help desk plays well with others

Zendesk’s 90+ integrations make it easy to create a seamless workflow experience and improve productivity by unifying the tools your team already uses into one interface.

Zendesk integrates with top online business tools, including CRM solutions like Salesforce.com or Highrise, or business applications like Atlassian JIRA, Google Analytics, and WordPress. Now you can finally close the loop between support and other departments in your company without the headaches of managing and syncing data.

16 Features and Benefits of Kayako Online Help Desk Software

16 Features and Benefits of Kayako Online Help Desk Software

Here is the list of features and benefits of Kayako Online Help Desk Software

Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size.

Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.

Proven, powerful and accessible support tools without the expense or rocket science.

Features and Benefits of Kayako Online Help Desk Software

1. Manage email and tickets, a fully collaborative inbox.

Kayako is your central, collaborative inbox. Import email from your mailboxes, receive tickets through your helpdesk and website.

2. Engage customers with live chat and real-time support.

Turn visitors into customers using geographical visitor monitoring, proactive live chat, screen sharing and click-to-call (VoIP).

3. Save time with email rules and automations.

Focus on customer support while Kayako takes care of the leg-work. Enforce SLAs, workflows and automate common tasks.

4. Stellar self-service with amazing auto-suggest.

Publish a rich knowledgebase and step-by-step troubleshooters. Deliver knowledgebase answers quickly with Kayako's innovative Instant Response System.

5. Measure and improve with reporting and surveys.

Use customer satisfaction surveys and knowledgebase ratings to measure performance and generate reports to identify areas for improvement.

6. An unrivaled helpdesk platform and community.

Rich APIs, a developer network, access to source code and fantastic developer docs and tutorials will help you quickly extend and integrate your helpdesk.

7. Multi-channel customer support. Track all your customer conversations, whatever the medium.

Tickets can be created and updated by email, your website and using the helpdesk. Going beyond tickets, you can engage your customers using live chat and phone, keeping a consolidated support history in the helpdesk.

8. Helpdesk with brains.

Powerful automation tools can help you filter, sort, assign and prioritize incoming requests. Route tickets using email rules, and even train your helpdesk to automatically categorize incoming queries. Use visitor rules to group website visitors based on their location and connect them to the appropriate agents automatically.

9. Deliver a personal experience over the web with live chat and real-time visitor monitoring.

Harness real-time visitor information to prioritize and target prospects. Offer an outstanding customer experience with live chat and automatic routing to connect customers to the right people soonest. Flip between email, tickets, live chat and phone without losing track.

10. Work better as a team with a collaborative inbox.

Collaborate on support tickets more effectively with ticket notes, tags, owners and watchers. Your personal inbox is just a click away, along with your own custom ticket filters and views. Monitor support performance with SLAs and escalation rules. Get more done with ticket macros, always maintaining the personal touch.

11. Offer click-to-call and an outstanding customer experience using your own VoIP service.

Go beyond text and connect a VoIP service to your helpdesk to offer a click-to-call button on your website. Agents can receive and place calls from the helpdesk. When an agent accepts a customer call request, Kayako will load the customer's support history automatically.

12. One-click remote desktop support and screenshot sharing, built right into the helpdesk.

Be there and be hands-on with Kayako OnSite, the remote desktop support tool that connects agents to your customer's desktop in a mouse click. Add visuals to a live chat using instant screengrab sharing and diagnose more effectively and provide quicker solutions.

13. Use ratings, feedback surveys and powerful reporting to measure and improve.

Receive feedback from your best critics using satisfaction surveys. Use customizable Ratings to monitor individual metrics relevant to your organization, and get an overview of helpdesk performance using Kayako's powerful drag-and-drop report builder.

14. Better self-service puts knowledge to work for both customers and agents.

Build a rich knowledgebase and create step-by-step troubleshooters. Relevant knowledgebase articles are automatically suggested to your customers as they type out a query and to your agents as they handle a ticket. Kayako actively encourages your agents to save solutions to the knowledgebase for use later.

15. Tailors to how your organization works and not the other way round.

Your helpdesk is ready to go out-of-the-box, but you'll probably like to tailor the helpdesk to suit your team's needs. Most areas of the helpdesk are customizable, including the ability to add custom fields to collect and validate important information, such as order numbers.

16. Helpdesks that are focused on the customer just as much as the business.

Your customers will find your Kayako helpdesk easy to use and a pleasure to interact with. Manage relationships as well as customers by infusing CRM into your support delivery with detailed customer profiles, avatars and organization groupings for complete and consolidated support histories.

Features and Benefits of Spiceworks Help Desk Software

Features and Benefits of Spiceworks Help Desk Software

Here is the list of benefits and features of Spiceworks Help Desk Software:

Features:

1. Create an IT Help Desk Portal
2. Receive & Respond to Tickets Via HTML Emails
3. Run a Fully Functioning Helpdesk – from your Pocket
4. Assign Tickets to Staff
5. Merge Help Tickets with Multiple IT Assets
6. Automatically Create Tickets from Alerts
7. Automate Ticket Organization and Actions
8. Import Tickets from Another Helpdesk

System Requirements

1. Windows XP Pro SP2+, Windows Vista, Windows 7, Windows 2003 Server SP1+, and Windows 2008 Server
2. 1.5 GHz Pentium 4 class processor
3. 1.0 GB RAM
4. Browser Requirements

Browsers Supported

1. Firefox 3.5+
2. Internet Explorer 7.0+
3. Not supported but users report good experiences with:
4. Safari
5. Chrome

Spiceworks IT Desktop is designed for...

1. IT Pros who have admin rights on their network.
2. Organizations with less than 1,000 devices on their network. It will work with more but it won't be as fast.
3. Running on a PC. It discovers Windows, OS X, Linux and Unix but you need to run it from a Windows computer on your network.

Who Uses Spiceworks

Spiceworks Free Help Desk Software and Helpdesk Support Tool is used by professionals in such industries as:

Aerospace
Construction
Consulting
Data Processing
Education
Energy
Engineering
Entertainment
Finance
Government
Healthcare
Travel
Human Resources
Insurance
IT Service Provider
Legal
Manufacturing
Marketing
Non-profit
Retail
Software
Transportation